Service Desk
How can we help?
Open service tickets, request new functionalities, or report bugs.
DSA
Submit a request for changes to your Digital Shelf Analytics platform
Add a new retailer
Start tracking a retailer that is not already found in your account
Add a new DSA module
Request activation of a new DSA module. E.g. promo, banners, ratings & reviews, content analytics, price, e-shelf availability, etc.
Other requests
Get hlep with any other requests. E.g. tracking a new brand or category, adding a user, update role access, creating custom reports, etc.
Suggest a new feature
Suggest features that could improve the DSA product
PIM
Make a request or suggestion related to your Product Information Management account
Configuration Requests
Submit a ticket for assistance in configuration of your PIM
Catalog Data
Ask for help with product data: adding/deleting/editing attributes, importing/exporting data, linking products, etc.
DAM and Media
Get assistance with importing, linking, and/or exporting media files.
Channels
Request the addition, removal, or modification of channel(s)
Other modules and requests
Submit a ticket for help with other PIM configuration, including public catalogs, workflow settings, access to the system and more.
New Feature Development
Request a new feature, a new native integration, or other PIM improvements
Suggest a new feature
Suggest features that could improve the PIM product
Integration with other systems
Request development of integrations (API, SFTP, etc.) with other systems
Other development requests
Share any other develpment requests you might have
Incidents
User Education
Find answers to general questions or request tailored support for your needs
Request customized documentation
General Inquiries